This place suits me perfectly with its free wi-fi, private beach, and fitness center. On my first stay, the staff helped with great restaurant recommendations, and my butler was fantastic. I’m coming back for Christmas!

It was a smart choice for a weekend escape in Playa del Carmen with good value for money. The cleaning staff did a fantastic job making sure our room was spotless every day, which really stood out to us. Just check on the noise levels if you're a light sleeper.

great staff and nice pools

The staff were exceptionally friendly, especially Joel, the waiter in the buffet. The pools were spacious, not crowded, and it was enjoyable to eat and drink while relaxing in the water. The garden view from our Junior Suite Nature View was beautiful, providing a peaceful backdrop to our stay.

Though the room could use some updates.

The personalized service from concierge Emmanuel was outstanding! He arranged special gifts for my kids and made our stay unforgettable. But the room could get noisy from adjoining units. 😅

The AC was non-existent, making things uncomfortable at times during our stay.

great amenities but room noise issues

The personalized attention from our concierge, Emmanuel, was a highlight of our stay! He arranged everything we needed for our family, even surprising our kids with thoughtful gifts. The view from our Junior Suite Nature View was stunning and the lush gardens provided a relaxing backdrop to our vacation.

The noise from adjoining rooms was quite disruptive at times, especially in the mornings.

an unforgettable family vacation full of fun moments thanks to our exceptional butler jose at paradisus

Our stay at Paradisus was delightful! The family concierge made us feel special, and our butler, Jose, was simply incredible. The service was attentive, and the atmosphere was family-friendly. The kids loved the stunning pools and the variety of activities provided. Dining was enjoyable with delicious options. Overall, an amazing experience!

We had a Junior Suite Nature View which was really spacious and had a beautiful view. The room was clean and well-maintained. We loved that our butler, Emmanuel, personalized our minibar to match our family’s preferences. However, there was quite a bit of noise from outside that interrupted our sleep sometimes, especially in the morning. Overall, it was a comfy setup with a nice atmosphere.

The resort's lush gardens and serene pools provided a beautiful backdrop, which was easily accessible with well-marked pathways for walking. The attentive staff ensured my comfort and made it easy to navigate throughout my stay, enhancing the relaxation experience.

More shaded areas near the pools for comfort.

The Junior Suite Nature View offered stunning visuals of lush gardens and ample space, perfect for relaxation. Access to multiple pool areas allowed for a chill vibe, especially the quieter spots that provided privacy.

The lack of A/C in common areas became uncomfortable, with most guests sweating through meals—a nuisance when enjoying meals in the heat. Additionally, privacy was compromised due to glass bathroom doors and inadequate soundproofing revealed too much noise from neighboring rooms, making personal time a bit awkward.

personal attention from dedicated staff made our stay unforgettable amidst beautiful gardens

The staff genuinely cared for our family, making personalized memories. The immersive experience, especially with fun amenities like the water park, enriched our stay beyond expectations.